Returns & Refunds Policy – farmtoysworlds.com
1. Return Eligibility
You may return most items within 30 days of delivery if:
✓ Unused and in original condition
✓ Original packaging included
✓ All tags/labels attached
✗ Clearance/sale items excluded
2. How to Return
Simple 3-step process:
- Visit farmtoysworlds.com/start-return
- Complete the return request form
- Print prepaid label (US customers)
3. Refund Processing
- Issued to original payment method
- 5-7 business days after we receive return
- Original shipping costs non-refundable
- $5 restocking fee for international returns
4. Exchange Options
- Size/color exchanges subject to availability
- No additional shipping fees for US exchanges
- Processed within 2 business days
5. International Returns
- Customer pays return shipping
- Must include customs documentation
- Refund excludes original shipping costs
- Tracked shipping recommended
6. Damaged Items
For defective products:
- Report within 7 days of delivery
- Include photos of damage
- We cover return shipping
- Replacement or full refund
7. Non-Returnable Items
× Opened collectibles
× Personalized/custom items
× Digital products
× Gift cards
8. Return Shipping
- US: Free prepaid label
- Must ship within 14 days of approval
- Processing: 3-5 days after receipt
9. Holiday Returns
Extended return window:
- Purchases Nov 1-Dec 24 returnable until Jan 15
For assistance: farmtoysworlds.com/return-help